Ticket is a file card of your post.
Any Workflow user can create a ticket, however usually it’s the executor or an Editor-in-chief.
Tickets shows the suggested headline, deadline, who’s responsible for the ticket and who else in on the team (incl. freelancers), expenses and status.
Colors matching ticket status
Blue — article in progress. Ticket is assigned.
Green — the post has been published.
Filter your tickets
By ticket holder / by all employees
By default the calendar shows all tickets from all workers for the selected timeframe (Week/Month/Custom period) but you can choose an individual worker and check their engrossment;
By category / by all categories
Choose a category to view. Depending on the timeframe (Week/Month/Custom period) you’ll see the categories where there’s a ticket. This helps checking the frequency of posts in respective categories.
By state: published / assigned
This helps to check which posts have recently been published, and which ones are planned.
By tag / by all tags
The “Attention” checkbox will filter all tickets marked with this. It can signify the most important of most problematic posts. Click on a ticket in Dashboard and tick the “Attention” checkbox in the right corner:
Multiple filters can be applied at once: